Sarisha G

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Verified Buyer
| map-marker Kempton Park, Gauteng

Query about order GSHNFQ47R001BB0

Shein South Africa - Query about order GSHNFQ47R001BB0
Shein South Africa - Query about order GSHNFQ47R001BB0 - Image 2
Ive placed and order and paid tax now Im getting numerous links to pay for courier . Can I please get assistance on how far my order is
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Thandeka N Gcc

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Tracking my order

Shein South Africa - Tracking my order
Since I've paid my tax the tracking parcel have not been giving me any responding on how far is my parcel
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Preferred solution: Deliver product or service ordered

Resolved
Busisiwe M Mbx

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Resolved: I can't track my order at Shein

Shein South Africa - I can't track my order at Shein
Shein South Africa - I can't track my order at Shein - Image 2
Shein South Africa - I can't track my order at Shein - Image 3
Shein South Africa - I can't track my order at Shein - Image 4
Updated by user Dec 21, 2023

Company fixed the issue and I have been provided with apology. I got my order

Original review Nov 21, 2023
I placed an order on the 8th November 2023 and today I tried to track my order it says its with the Buffalo logistics and when I track it at Buffalo it's unkown and even wrote emails to them ,they responded that they don't have my order that I should check with my supplier and I have been sending email regarding status of my order but no answer and I wrote numerous email to their legal department but nothing
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Loss:
$1500

Preferred solution: Deliver product or service ordered

User's recommendation: Never

Resolved
Tlhalefang P

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Resolved: I haven't received my order

Shein South Africa - I haven't received my order
Shein South Africa - I haven't received my order - Image 2
Updated by user Nov 29, 2023

Company fixed the issue and I have been provided with full refund.

Original review Nov 29, 2023
Why can't Shein deliver my parcel at Sun City Cabanas Security. For your information, the order is for my children. Nou they will safer.
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Loss:
$1900
Pros:
  • Shein will deliver
Cons:
  • If they deliver and found no one you must sent your own courier

Preferred solution: Full refund

User's recommendation: Be patient and you will receive your parcel

1 comment
SHEIN Official

Hi! Hope you have a nice shopping experience here.

For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.

If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.

Resolved
Amanda M Zfp

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Resolved: Got a an email saying they delivered my order while I didn't receive any order

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Shein South Africa - Got a an email saying they delivered my order while I didn't receive any order
Shein South Africa - Got a an email saying they delivered my order while I didn't receive... - Image 2
Updated by user Nov 28, 2023

Company fixed the issue and I have been provided with apology. I called them everyday it turned out they returned my order all the way to joburg I had to pay for second shipping fee

Original review Oct 25, 2023
I ordered on SHEIN on the 10 October was able to track my order until on the 20 October I couldnt received an email yesterday saying my Order has arrived while I didnt get any order mind you I have been in the house the whole day the is no communication from the driver whatsoever I havent received my order been trying to communicate with shein and buffalo logistics doesnt get a clear answer
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Loss:
$1544

Preferred solution: Deliver product or service ordered

Tlhalefang P

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| map-marker Vanderbijlpark, Gauteng

Haven't received my purchased items

Shein South Africa - Haven't received my purchased items
Shein South Africa - Haven't received my purchased items - Image 2
I haven't received my delivery parcel or any call from shein SA , so for me to get my delivery parcel or my money back what must i do.
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Loss:
$2000
Pros:
  • Shein will never disappoint you
Cons:
  • If they deliver and found no one you must sent your own courier

Preferred solution: Full refund

User's recommendation: Shein will never fail you

Resolved
Zimbini M Rod

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Resolved: Haven't received my parcel

Shein South Africa - Haven't received my parcel
Shein South Africa - Haven't received my parcel - Image 2
Shein South Africa - Haven't received my parcel - Image 3
Dear Shen am so disappointed Sad and sad at the same time I have been waiting for my percel it's been 3 weeks now what is annoying is that when I track percel it says delivered and am shocked because I never received any percel . another thing I have been trying to call fast way they are not helping me.
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Loss:
$1200

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Johannesburg, Gauteng

Waiting on my delivery since march 2023

Shein South Africa - Waiting on my delivery since march 2023

On the 4th of March I order my clothes at shein on the 10th I paid tax .then wen I checked my status said tax not paid I call buffalo said I must upload my proof of payment I do so.status charges proof.of payment loaded .I after charges again not paid I cak buffalo said to me they see my proof of payment .tdy 17 of March change again and received emails say tax not paid and I need my parcel because on wersday iam going to holiday so if they don't deliver from Tuesday to Wednesday before 12 I think there is no necessary to take that parcel because buffalo play games with me and iam not happy about that they must refund my money back either shein adwell thanks

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siyaxola b

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Complain

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Shein South Africa - Complain
Shein South Africa - Complain - Image 2
Good evening team I have a complain. I've made a return and never get my refund and it's been too long.can you please assist me.i have been waiting for too long now and still nothing. Is this a scam or what guys .I'm really pissed off now and no one cares about my issues.how many emails I've sent to you.
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Loss:
$800

Preferred solution: Full refund

User's recommendation: Be honest with your consumer

Thatohatsi M

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| map-marker Daveyton, Gauteng

To let them know that i want a reship not return

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They delivered a wrong package, and I'm just not happy at all. I'm still waiting for the correct one to arrive. But I still haven't heard anything from them, so I don't know what's going on.
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Preferred solution: Reship

User's recommendation: I really don't know what to say because wow

Selina K Hvl

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Delayed order

Shein South Africa - Delayed order
Shein South Africa - Delayed order - Image 2
Shein South Africa - Delayed order - Image 3
Since ive paid for my order last month ,even now i never received it ,worse thing ive paid for full price
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Loss:
$2002
Pros:
  • I like what i ordered
Cons:
  • I never received none of my parcel

Preferred solution: Full refund

Sanelisiwe K Ozj

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| map-marker Kempton Park, Gauteng

I’m not happy

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Shein South Africa - I’m not happy
Shein South Africa - I’m not happy - Image 2
Im not happy with delivery because I paid delivery fees but still I didnt get my product , because they want tax clearance it is not supposed to be paid by SHEIN why should I pay delivery fee if Im still going to pay tax clearance
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User's recommendation: Please make you you charge customer every cent that gonna be needed delivery fee , tax clearance

progress m Hyv

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Assistance

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Shein South Africa - Assistance
Good day Kindly assist i want to order online am in South africa with a passport and all the other documentation but you system is requesting South african id what should i do?
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Talana S Xoj

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| map-marker Harare, Mashonaland Central

Order being failed and I paid today - why!

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Shein South Africa - Order being failed and I paid today - why!
Shein South Africa - Order being failed and I paid today - why! - Image 2
Why is my order below canceled because I paid for the duties this morning! We were notified that the courier failed to deliver your order GSHNK356100M6G3 60229****2014 due to customs Please explain this
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Anonymous
map-marker Johannesburg, Gauteng

Regarding my delivery

Shein South Africa - Regarding my delivery
I have paid the BuffaloZA the amount requested now they say i never pair the amount even with the proof of payment emailed to them
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User's recommendation: They need to make follow ups on their orders and track records to avoid this to happen