Shein South Africa
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Kempton Park, GautengQuery about order GSHNFQ47R001BB0
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracking my order
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I can't track my order at Shein
Company fixed the issue and I have been provided with apology. I got my order
Preferred solution: Deliver product or service ordered
User's recommendation: Never
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I haven't received my order
Company fixed the issue and I have been provided with full refund.
- Shein will deliver
- If they deliver and found no one you must sent your own courier
Preferred solution: Full refund
User's recommendation: Be patient and you will receive your parcel
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Got a an email saying they delivered my order while I didn't receive any order
Company fixed the issue and I have been provided with apology. I called them everyday it turned out they returned my order all the way to joburg I had to pay for second shipping fee
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vanderbijlpark, GautengHaven't received my purchased items
- Shein will never disappoint you
- If they deliver and found no one you must sent your own courier
Preferred solution: Full refund
User's recommendation: Shein will never fail you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Haven't received my parcel
Preferred solution: Deliver product or service ordered
Waiting on my delivery since march 2023
On the 4th of March I order my clothes at shein on the 10th I paid tax .then wen I checked my status said tax not paid I call buffalo said I must upload my proof of payment I do so.status charges proof.of payment loaded .I after charges again not paid I cak buffalo said to me they see my proof of payment .tdy 17 of March change again and received emails say tax not paid and I need my parcel because on wersday iam going to holiday so if they don't deliver from Tuesday to Wednesday before 12 I think there is no necessary to take that parcel because buffalo play games with me and iam not happy about that they must refund my money back either shein adwell thanks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain
Preferred solution: Full refund
User's recommendation: Be honest with your consumer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Daveyton, GautengTo let them know that i want a reship not return
Preferred solution: Reship
User's recommendation: I really don't know what to say because wow
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed order
- I like what i ordered
- I never received none of my parcel
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kempton Park, GautengI’m not happy
User's recommendation: Please make you you charge customer every cent that gonna be needed delivery fee , tax clearance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Johannesburg, GautengAssistance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Harare, Mashonaland CentralOrder being failed and I paid today - why!
Regarding my delivery
User's recommendation: They need to make follow ups on their orders and track records to avoid this to happen
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app. Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail. We'll be glad to help you further.