Shein South Africa

Dear *** Customer Service,

I am writing to express my disappointment regarding the delivery of my order.

My parcel was handed over to Buffalo Logistics, but despite the tracking status indicating that it was out for delivery several days ago, I have still not received it. This delay is unacceptable and has caused me significant frustration.

I trusted *** to deliver my order within the promised timeframe, but the poor service provided by Buffalo Logistics has negatively affected my shopping experience. I believe *** should work with reliable courier partners who can deliver orders on time and keep customers properly informed.

I kindly request that you:

* Investigate the status of my order immediately.

* Contact Buffalo Logistics to ensure my parcel is delivered without any further delays.

* Provide me with an update on when I can expect to receive my order.

* Consider appropriate compensation for the inconvenience caused by this excessive delay.

If this issue cannot be resolved promptly, I will have no choice but to request a refund and reconsider placing future orders with ***.

I look forward to your urgent response and a swift resolution.

Kind regards,

Siphesihle Zungu

I received a watch that is not working at all i applied for a return but now no one is willing to help at all. Why I you doing this to me i regret but from you this was my first time but the service I got no guys it is not right at all, I applied for a return but Buffalo says you canceled it I don't know why because the lady that called me on the 16th of March 2026 said I must expect them from the 17th of March 2026 but no one came till to date I'm the one who is busy sending emails to Buffalo company and calling them the said their driver called I told them yes on the 16th march 2026 and I told her I was at work and she said someone else will call on the 17th march but no one did I even took time off from work so that they can find me home because I leave alone I decided to go back to work on 20th of March 2026 I really need you to help me with a new reference so that Buffalo company can come and collect this watch that is not working at all my old reference is BUFEX84300****FYQ PLEASE PROVIDE ME WITH A NEW ONE

My order was supposed to be delivered on the 24th. I understand up until today, but there have been sending delivery attempts failed.

Hence, when I contacted them on the 25th, they said delivery will be delivered tomorrow. They kept on saying tomorrow till today, and I have been availing myself absent from work. But the scheduled deliveries clearly were not being scheduled because if they were, by Friday they would have delivered. When I got back to the number, it was being dropped.

I hate that so much because there's no progress. Ever since I started at ***, this is my first terrible experience. Because from the first place, why did they not call me first as they used to? Why deliver not knowing if the person is available that day?

And by the days I’ve been availing myself, they kept on saying delivery scheduled for tomorrow. How many tomorrows does it need to actually be for my delivery to arrive? In 5 years, I’ve been ordering at ***; this is the first terrible experience I have ever had. Hope you work with the delivery agencies because this is complete incompetence.

What if I needed them urgently?

What if by this time I needed to be somewhere? This is terrible and unacceptable.