Shein South Africa
Shein South Africa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein South Africa has 2.3 star rating based on 1252 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shein South Africa to a friend or colleague.
- Rating Distribution
Pros: I love their clothes i just want my delivery, Cheap price, Just send me my clothes please.
Cons: Cant get ahold of any customer service, Delivery issues and poor customer service, Poor costumer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein South Africa has 2.3 star rating based on 1252 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shein South Africa to a friend or colleague.
- Rating Distribution
Pros: I love their clothes i just want my delivery, Cheap price, Just send me my clothes please.
Cons: Cant get ahold of any customer service, Delivery issues and poor customer service, Poor costumer service.35% of users think that Shein South Africa should improve its Packaging and Delivery.
54% of users say that they might use Shein South Africa in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "I will never recommend shein to anyone very unreliable", "I won't recommend anyone to purchase at shein because our parcel get lost and yhey didn't care", "Bewaetof the scammers", "dont buy from Shein", "The must be careful wen they buy at Shein".
Most users ask Shein South Africa for the delivery of goods as a solution to their issues.
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Shein South Africa Reviews
"Costumes duties"
Good day The reason why I'm writing this email is because i couldn't be able to pay for my costume duties logistics at shein since from day 1 till i reached my...
"I purchase from this company and did not get my parcel"
I purchased from Shein and I paid my customs to Buffalo, but I did not receive my parcel and my status says I received a parcel. User's recommendation: I won't...
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Verified Reviewer |
Kempton Park, Gauteng
Delayed oder
Been waiting for my order for the past 3 weeks and I never knew that we paying so much money for customs but I paid it I just need my things
User's recommendation: I will never recommend shein to anyone very unreliable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Want answers
I am doing the online work for Shein, and I have been sending money to this account. I want to know if you can help me with this.
I want my money back, and this lady said to me I must complete the task before I can get my money.
But it also revolves around a lot of money that I don't have. Please can you assist me?
- Great prices
- Price
- Not helping enough
- Helping
Preferred solution: Full refund
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Verified Reviewer |
Johannesburg, Gauteng
Return/refund failed
I ordered a package at SHEIN and added my current address, which is the address of where I reside. Now I received news that I am needed for personal stuff at home, so I decided to request a return/refund, and mind you, I haven't received the package yet.
Now, whilst the refund is being processed, at the point where it's in transit, it says return/refund failed. How?
- It has quality
- Slow in service
Preferred solution: Full refund
User's recommendation: Not really
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Centurion, Gauteng
Return/refund failed
I ordered a package and set up an address for my current residents. Now something came up that needed my attention at home, so I had to request a refund mind you I have not received the package. So I requested a refund which was processed and now when the package is in transit to tell me my return/refund failed like how?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upington, Northern Cape
Resolved: Delayed Delivery and Non-answers from Shein and Carrier
Company fixed the issue and I have been provided with apology. Items were delivered but very late.
Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB). However, the status unexpectedly changed to "shipping delayed," with no further updates provided. I have paid customs and since then there have been no updates. I have attached the screenshots as proof of my claim.
Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package.
Similarly, the local courier has received no further information.
This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.
User's recommendation: None, I ordered early and I am still having difficulties
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Orders GSHINP26000MXFJ
Company fixed the issue and I have been provided with product or service ordered.
I'm Kelebogile Magdeline Monyatsi. I did order on 21 March 2025 from Shein.
I paid R1230 and I paid tax R360.33, but I didn't find my order. Can you please help me get my order or refund?
Preferred solution: Deliver product or service ordered
User's recommendation: My order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
I need to ask about my parcel
I paid customs taxi on 18 June and still stuck on that you paid your VAT and I thought immile is a problem so I called them now they say still waiting for y'all I need that before 6 July make a plan this is not nice to us as customers because we pay it not like we take it for free.
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Verified Reviewer |
Cape Town, Western Cape
My account is suspended
My shein account has been suspended since last year 2024, and i have money on my account that I want to spend
User's recommendation: Shein is not good, my account has been suspended since last year and I have money on it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pretoria, Gauteng
My parcel has something missing
Order number GSH1US06200MD42,
I received my parcel yesterday. However, one pack of wooden spoons supposed to have 10 but I received 5 only.
I need a new pack from Shien. I took a photo of the clear plastic bag has been opened. However my parcel is shield. No falling spoons inside the sealed courier bag.
I am a regular customer of Shien. Please help.
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Verified ReviewerFraud purchase of goods using my account details
Someone bought some goods from your company using my bank account... I want know how used my account details to purchase at shein on 16 June 2025 time:17:50 and 21:21...my bank account number is 510********.
Preferred solution: Full refund
User's recommendation: They used my bank account to pay for there goods that they have ordered from shien soo be arlate for fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Delayed package
i ordered on shein on the 6th of april & payed for the buffalo the next day now the pacais delayed & i needed that package before the 16th of april so the company could at least send the package before the 16th of april because right know im very sad & very disappointed
Preferred solution: Deliver product or service ordered
User's recommendation: order a month before because there’s a huge possibility that a package can delay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pretoria, Gauteng
It's about the issue of tax clearance
I don't think I will ever order from shein to be honest like the amount that you guys you want me to pay it's too much for tax clearance it's start to annoying how could I think I need to sue your company and the will be no any amount that I will pay for shipment it's too much I can't tobe
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Verified Reviewer |
Maokeng, Free State
I made a mistake when placing order
I ordered the same phone covers instead of one, and they have the same picture, so I wanted to cancel 1 or at least change the picture instead of canceling it.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed Deliver and Non-Answers from Shein Customer Servicd
I placed an order with Shein on March 29, a month in advance, intending to receive items for a special event scheduled for next week. Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB).
However, the status unexpectedly changed to 'shipping delayed,' with no further updates provided. Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package. Similarly, the South African carrier has received no further updates or information. This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order.
Customer service continuously gives me generic feedback that's clearly been copied and pasted.
They also provide the generic tracking that I have full access to, which isn't helpful. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.
- Great at times
- Customer service is non existent and issues are not resolved
Preferred solution: Deliver product or service ordered
User's recommendation: None, I ordered well in advance and I am still experiencing issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
There is a shortage on my package..I ordered 40 interns I only received 37 interns
I ordered 40 items bt I only received 37 terms so the other one is missing at the imile courier and 2 iterms SHEIN didnt put them on my package..so I want my interns that I left behind back
User's recommendation: No recommendation
Pretoria, Gauteng
I didnt receive my parcel but I got an sms says I received my parcel
The courier guy called me today to cornfim the direction but he never arrived so now I get an sms says I received my parcel I'm so confused
User's recommendation: I'm so disappointed
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