Most helpful review

Refund on Customs

Shein South Africa - Refund on Customs
I paid customs on the package that i bought from you guys. I want to find out how can i get a refund on the customs paid.
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1 comment
#2069296

I paid my order with wrong billing addresse so I still didn't get my parcel because of the wrong billing address how can I be refunded

ID
#2376483 Review #2376483 is a subjective opinion of poster.
Location
Johannesburg, Gauteng

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Verified Reviewer

Have not received my orders

I made an order.an amount of 1576 was deducted.then I received a message saying my order has been cancelled.bt the money has been taken to my account
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ID
#3857732 Review #3857732 is a subjective opinion of poster.
Location
Port Elizabeth, Eastern Cape
Loss
$1576
Preferred solution
Deliver product or service ordered
New Reviewer

I need to contact the supplier shien

I order two white dresses with the same same size,I want to change the one dress size to med.How can I change the size as there is no phone numbers to contact Shein.I can see on my order that it has not been shipped,so there might be a chance that the supplier can exchange the two sizes before my order get shipped
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ID
#3856150 Review #3856150 is a subjective opinion of poster.
Location
Cape Town, Western Cape
Preferred solution
To change one size small white dress to a size med white dress

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Verified Reviewer
New Reviewer

Pay tax

I want to change my phone number for receiving the package since I lost my phone with the previous number and I can't pay tax for the current package
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ID
#3854300 Review #3854300 is a subjective opinion of poster.
Location
Hammanskraal, Gauteng
Preferred solution
Deliver product or service ordered

Fraudulent transaction

I did not authorize any payment but there was four transactions that were done from my accout which amount to almost R7000.00. Please reverse back my money as i did not buy anything from you

User's recommendation: The website deducts money from your account without your account.

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ID
#3853838 Review #3853838 is a subjective opinion of poster.
Location
Durban, Kwazulu-Natal

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Verified Reviewer
New Reviewer

Have not received Package

abnormal delivery notification, have not received my parcel although it stated delivered when will I receive this?
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ID
#3853745 Review #3853745 is a subjective opinion of poster.
Location
Reitz, Orange Free State
Pros
  • Please contact aramex for my order
  • Good clothing material affordable comfy
Cons
  • Take to long to deliver order
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Unauthorized payments

Good day Kindly assist in reversing the funds that were deducted from my account on the following dates. 08/08/2022,amount R1713,R1753 and on 09/08/2022 R1573 and R1717. It was deducted from account number 175871****. Card number ends with 4833

User's recommendation: Be aware of reccuring payments that might happen in your account.

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ID
#3848757 Review #3848757 is a subjective opinion of poster.
Location
Witbank, Mpumalanga
Loss
$6756
Preferred solution
Full refund

Transaction dispute

I tried to purchase some items online,on the app but it was said that my card is restricted so the transaction didn't go through but then I received an SMS claiming that the transaction was successful,but on the app it said otherwise
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ID
#3848715 Review #3848715 is a subjective opinion of poster.
Location
Cape Town, Western Cape

Transaction dispute

I tried purchasing some items using the app,but the transaction refused so I canceled it but I still got a message confirming that the transaction was successful
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ID
#3848711 Review #3848711 is a subjective opinion of poster.
Location
Cape Town, Western Cape

I didn't get my order even now

Shein South Africa - I didn't get my order even now
Shein South Africa - I didn't get my order even now
On the 20 of June I ordered some parcel at shein then at the 21st of june I make a payment of that parcel. Then I don't know my parcel did not delivered even now. And I even pay tax twice at buffalo company using MR MJ PHALA'S card and MR BE MLAMBO'S card but they are still phoning me to pay tax I don't know what to do now.

User's recommendation: Shein have good and nice clothes but the problem is that you don't get your order at same time.

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ID
#3845637 Review #3845637 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Over charged

im being over charged.. for deilvery weight which i wasnt aware of i paid for the delivery and now buffalo logistics wants me to pay extra

User's recommendation: never going to recommend noone to this company if they continue doing as such.

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ID
#3845517 Review #3845517 is a subjective opinion of poster.
Location
Durban, Kwazulu-Natal
Loss
$30
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shein took payment twice.

I ordered and paid R2516.00 on 25 July 2022. The payment went through twice. How do I get my money back? Not happy at all.
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ID
#3845451 Review #3845451 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
New Reviewer

I want to pay tax a lost my phone

I lost my phone and a want shein to send the sms again so i can pay tax.. I also do remember my email password
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ID
#3845273 Review #3845273 is a subjective opinion of poster.
Location
Ogies, Mpumalanga
Pros
  • Good material
Cons
  • Custom duty too high
Preferred solution
I want Shein to send the sms again on 0760919366 so I can able to pay tax

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Verified Reviewer
New Reviewer

Didn't receive my order

Reason being for my order to be not delivered they say I provided a bad address but I've given them my numbers so why didn't they call if they are lost?
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ID
#3845147 Review #3845147 is a subjective opinion of poster.
Location
Tafelkop, Limpopo
Loss
$749
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Money was deducted but no order was made

I ordered some few items then my payment was doubled, I then canceled the order and demanded a refund. I got my money back but few days later the same amount was deducted from my account without any order, there's no record of the order anywhere
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ID
#3844303 Review #3844303 is a subjective opinion of poster.
Location
Kwaguqa, Mpumalanga
Pros
  • It was cool at first
Cons
  • Double deduction
Loss
$1430
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Order tax needs to be paid.

I would like to pay the tax of my order because I've been trying to get a link for it since January. My order number is BUFZA401037****YQ. Please get back to me as I would really like to have my order because I gave out money for it and haven't received a refund or the order.
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ID
#3843355 Review #3843355 is a subjective opinion of poster.
Cons
  • Very low quality and you cannot reach anyone by phone or email
  • Not responding to customer when expressing a concern
  • Deliver is not guaranteed
Loss
$15
Preferred solution
Deliver product or service ordered

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