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Shein South Africa

Shein South Africa

za.shein.com
What is your customer experience with Shein South Africa?

Shein South Africa Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shein South Africa has 2.3 star rating based on 1231 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Shein South Africa to a friend or colleague.

  • Rating Distribution
  • Pros: I love their clothes i just want my delivery, Cheap price, Just send me my clothes please.
    Cons: Cant get ahold of any customer service, Delivery issues and poor customer service, Poor costumer service.

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Media from reviews

Shein South Africa - Fraud purchase of goods using my account details
Shein South Africa - There is a shortage on my package..I ordered 40 interns I only...Shein South Africa - There is a shortage on my package..I ordered 40 interns I... - Image 2Shein South Africa - I made a mistake when placing orderShein South Africa - I didnt receive my parcel but I got an sms says I received my parcelShein South Africa - I need my refundShein South Africa - 1 want to know why my order is delaying
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Top Shein South Africa Reviews

Positive Review

"My issue was solved within a week"

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Shein South Africa is the best I made a complain regarding a delivery company and my issue was solved within a week. I would like to thank Shein South Africa....

Critical Review

"I didnt receive my parcel but I got an sms says I received my parcel"

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The courier guy called me today to cornfim the direction but he never arrived so now I get an sms says I received my parcel I'm so confused User's...

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Candance Pri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Covington, Louisiana

985-879-****

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I didn't receive anything I didn't even get any of my stuff that I ordered it went to the wrong address and I just don't know what else to do my items got stolen and I did not get none of my packages and all of a sudden somebody else got my package and they kept it and they trying to say that they don't have it but I need my stuff

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User's recommendation: Lauren Glover 1007 Hancock Street Apartment B4 Gretna Louisiana 700 53

Resolved
Laura A Kyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Upington, Northern Cape

Resolved: Delayed Delivery and Non-answers from Shein and Carrier

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Shein South Africa - Delayed Delivery and Non-answers from Shein and Carrier
Shein South Africa - Delayed Delivery and Non-answers from Shein and Carrier - Image 2
Updated by user May 01, 2025

Company fixed the issue and I have been provided with apology. Items were delivered but very late.

Original review Apr 16, 2025
I placed an order on Shein on March 29, intending to receive items for a special event scheduled for next week. I specifically placed this order early to ensure it arrives timeously.

Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB). However, the status unexpectedly changed to "shipping delayed," with no further updates provided. I have paid customs and since then there have been no updates. I have attached the screenshots as proof of my claim.
Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package.

Similarly, the local courier has received no further information.
This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.
View full review

User's recommendation: None, I ordered early and I am still having difficulties

Resolved
Kelebogilemagdeline M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Orders GSHINP26000MXFJ

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Shein South Africa - Orders GSHINP26000MXFJ
Shein South Africa - Orders GSHINP26000MXFJ - Image 2
Updated by user Apr 24, 2025

Company fixed the issue and I have been provided with product or service ordered.

Original review Apr 24, 2025

I'm Kelebogile Magdeline Monyatsi. I did order on 21 March 2025 from Shein.

I paid R1230 and I paid tax R360.33, but I didn't find my order. Can you please help me get my order or refund?

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Preferred solution: Deliver product or service ordered

User's recommendation: My order

Resolved
Emorie Dbv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Delayed package

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Shein South Africa - Delayed package

i ordered on shein on the 6th of april & payed for the buffalo the next day now the pacais delayed & i needed that package before the 16th of april so the company could at least send the package before the 16th of april because right know im very sad & very disappointed

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Preferred solution: Deliver product or service ordered

User's recommendation: order a month before because there’s a huge possibility that a package can delay

Laura A Kyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delayed Deliver and Non-Answers from Shein Customer Servicd

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Shein South Africa - Delayed Deliver and Non-Answers from Shein Customer Servicd
Shein South Africa - Delayed Deliver and Non-Answers from Shein Customer Servicd - Image 2

I placed an order with Shein on March 29, a month in advance, intending to receive items for a special event scheduled for next week. Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB).

However, the status unexpectedly changed to 'shipping delayed,' with no further updates provided. Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package. Similarly, the South African carrier has received no further updates or information. This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order.

Customer service continuously gives me generic feedback that's clearly been copied and pasted.

They also provide the generic tracking that I have full access to, which isn't helpful. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.

View full review
Pros:
  • Great at times
Cons:
  • Customer service is non existent and issues are not resolved

Preferred solution: Deliver product or service ordered

User's recommendation: None, I ordered well in advance and I am still experiencing issues.

precious m Tvg
map-marker Pretoria, Gauteng

I didnt receive my parcel but I got an sms says I received my parcel

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Shein South Africa - I didnt receive my parcel but I got an sms says I received my parcel

The courier guy called me today to cornfim the direction but he never arrived so now I get an sms says I received my parcel I'm so confused

View full review

User's recommendation: I'm so disappointed

Sebetso S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

1 want to know why my order is delaying

Shein South Africa - 1 want to know why my order is delaying

My order has been canceled and I don't know why. I paid on time, and now my refund has not been sent so I can repurchase.

I need that order in time.

So can you please help me? I need my order, please.

View full review

User's recommendation: They must not buy here because why are u canceling people's orders after they already paid

Nhlanhla A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pretoria, Gauteng

I need my refund

Shein South Africa - I need my refund

U scammed me my money u said I will get free gift but I did not get them instead you took my money I need a refund or help me get my gift

View full review

User's recommendation: Make sure u don't get scammed

Sesethu N Hec

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Adelaide, South Australia

Delayed order

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Shein South Africa - Delayed order

I have been waiting for my order, and the status is not changing. Order -710260****94. I am very frustrated, as the order was supposed to arrive a long time ago already.

View full review
Pros:
  • Stylish clothes at reasonable prices
Cons:
  • Slow shipping

Preferred solution: Deliver product or service ordered

1 comment
Guest

I'm having the same issue with the same courier

Kedibone Gladys M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Waterlooville, England

I place order on 25 may 2025 but I can't find my order and I already paid it

Shein South Africa - I place order on 25 may 2025 but I can't find my order and I already...
Shein South Africa - I place order on 25 may 2025 but I can't find my order and... - Image 2

I hope they can help me because I always order at Shein. I'm not happy about what is happening.

Can I find my order when I track it? Please help me.

View full review
Loss:
$525

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do it again that mistake

Kelly D Opo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingston, Washington

Not happy with a product at all

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Shein South Africa - Not happy with a product at all

I ordered Estée Lauder it's fake!!! I'm so unhappy it's watery worst service ever it's not near the real product u can be ashamed what should I do know it's not right that u do this than it should not be so expensive it should be very cheap for this *** bad service bad product

View full review

Preferred solution: Full refund

Gladis Fxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stellenbosch, Western Cape

Falsely delivered package

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Shein South Africa - Falsely delivered package

I placed an order with SHEIN and according to the tracking information, it was marked as delivered and signed by someone named K. ATHY at receptionist/front desk.

The problem isI dont have a receptionist or front desk, and I absolutely did not receive this package.

This is beyond frustrating. Ive checked with everyone around me and theres no sign of the delivery. The fact that SHEIN claims the order was delivered is false and misleading. I reached out to them and got no proper help or resolution.

I am demanding a full refund and I am not afraid to take legal action if this is not resolved.

I trusted SHEIN with my money and they failed to deliver. If they dont take this seriously, I will sue them for every single cent.

View full review

User's recommendation: Be careful when ordering from SHEIN they might scam you like they did to me

Reamogetse K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johor Bahru, Johor

Order delivery

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Shein South Africa - Order delivery

I ordered on Shein on the 1st of April. My estimated dates for delivery were 11th-16th April. Not delivered.

View full review
Pros:
  • Good quality
Cons:
  • Late with delivery

Preferred solution: Deliver product or service ordered

User's recommendation: My order was supposed to be delivered on the 16th I haven’t received it.Don’t order from shein . You will wait for your order to be delivered until you don’t need it anymore

Libo K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Failed refund

Shein South Africa - Failed refund

I ordered in 2022 and never received my package. I even paid customs.

When I asked for a refund, I chose the option for them to place the money in my wallet on my Shein account, but they never did that.

I've been wanting to order again; I'm just afraid after that. What if I don't get my parcel again?

View full review
Loss:
$58

Preferred solution: Full refund

Nelitha G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because I've payed for everything that you've asked me to pay

Shein South Africa - Because I've payed for everything that you've asked me to pay

I've payed for everything that you've asked me to pay and my package it still saying unable to collect payment and fedex.com has say to call you or message you directly

View full review
Loss:
$2114
Pros:
  • Advantage
Cons:
  • Disadvantages

Preferred solution: Deliver product or service ordered

User's recommendation: I recommend thar buy but guard your things

Anikie L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return wrong item

Shein South Africa - Return wrong item

They took the wrong item; it is not for Shein, it is for Bush items. So, I requested to send it back to me, please, because it is not for Shein.

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Preferred solution: Returned wrong item

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