Shein South Africa
Shein South Africa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein South Africa has 2.3 star rating based on 1222 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shein South Africa to a friend or colleague.
- Rating Distribution
Pros: I love their clothes i just want my delivery, Cheap price, Just send me my clothes please.
Cons: Cant get ahold of any customer service, Delivery issues and poor customer service, Poor costumer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein South Africa has 2.3 star rating based on 1222 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend Shein South Africa to a friend or colleague.
- Rating Distribution
Pros: I love their clothes i just want my delivery, Cheap price, Just send me my clothes please.
Cons: Cant get ahold of any customer service, Delivery issues and poor customer service, Poor costumer service.35% of users think that Shein South Africa should improve its Packaging and Delivery.
56% of users say that they might use Shein South Africa in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "They should call the person there's alot of things that people do sometimes they can't check all emails or be on emails looking or they could have said they will send a email", "Just don’t use imile logistics", "I recommend thar buy but guard your things", "Use verification code OTP", "Please use a more reliable courier.".
Most users ask Shein South Africa for the delivery of goods as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Shein South Africa Reviews
"Did not receive my order"
I'm a monthly Shein customer. It's so frustrating to now be let down. Buffalo is super efficient, fast, and effective. My second last order came through with...
"I am scammed by bufalo logistics"
What happend is that i have oderd at shein 17/05/25 and the following day i have received an email form bufalo logistics claimong i have to pay for duty and...
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Verified Reviewer |
Johannesburg, Gauteng
I am scammed by bufalo logistics
I was scammed by buffalo logistics i have made an oder at 16/05/25 and the following day which was the 17/05/25 buffalo logistics emailed me to pay for my tax and duty and i have paid .and i went to the app and realised my oder was supposed to be with imile logistic and so i thought it was a coincidence until today i received an email from imile saying i have to pay for my customs and duty which i have aready paid with buffalo logistics and since both these logistics work with you i put a blame on you i want my money within the period of 10 days
User's recommendation: Dont buy at shein their logistic partners Scamme people their hard earned money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upington, Northern Cape
Resolved: Delayed Delivery and Non-answers from Shein and Carrier
Company fixed the issue and I have been provided with apology. Items were delivered but very late.
Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB). However, the status unexpectedly changed to "shipping delayed," with no further updates provided. I have paid customs and since then there have been no updates. I have attached the screenshots as proof of my claim.
Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package.
Similarly, the local courier has received no further information.
This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.
User's recommendation: None, I ordered early and I am still having difficulties
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Orders GSHINP26000MXFJ
Company fixed the issue and I have been provided with product or service ordered.
I'm Kelebogile Magdeline Monyatsi. I did order on 21 March 2025 from Shein.
I paid R1230 and I paid tax R360.33, but I didn't find my order. Can you please help me get my order or refund?
Preferred solution: Deliver product or service ordered
User's recommendation: My order
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Delayed package
i ordered on shein on the 6th of april & payed for the buffalo the next day now the pacais delayed & i needed that package before the 16th of april so the company could at least send the package before the 16th of april because right know im very sad & very disappointed
Preferred solution: Deliver product or service ordered
User's recommendation: order a month before because there’s a huge possibility that a package can delay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed Deliver and Non-Answers from Shein Customer Servicd
I placed an order with Shein on March 29, a month in advance, intending to receive items for a special event scheduled for next week. Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB).
However, the status unexpectedly changed to 'shipping delayed,' with no further updates provided. Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package. Similarly, the South African carrier has received no further updates or information. This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order.
Customer service continuously gives me generic feedback that's clearly been copied and pasted.
They also provide the generic tracking that I have full access to, which isn't helpful. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.
- Great at times
- Customer service is non existent and issues are not resolved
Preferred solution: Deliver product or service ordered
User's recommendation: None, I ordered well in advance and I am still experiencing issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
Delayed order
I have been waiting for my order, and the status is not changing. Order -710260****94. I am very frustrated, as the order was supposed to arrive a long time ago already.
- Stylish clothes at reasonable prices
- Slow shipping
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingston, Washington
Not happy with a product at all
I ordered Estée Lauder it's fake!!! I'm so unhappy it's watery worst service ever it's not near the real product u can be ashamed what should I do know it's not right that u do this than it should not be so expensive it should be very cheap for this *** bad service bad product
Preferred solution: Full refund
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Verified Reviewer |
Stellenbosch, Western Cape
Falsely delivered package
I placed an order with SHEIN and according to the tracking information, it was marked as delivered and signed by someone named K. ATHY at receptionist/front desk.
The problem isI dont have a receptionist or front desk, and I absolutely did not receive this package.
This is beyond frustrating. Ive checked with everyone around me and theres no sign of the delivery. The fact that SHEIN claims the order was delivered is false and misleading. I reached out to them and got no proper help or resolution.
I am demanding a full refund and I am not afraid to take legal action if this is not resolved.
I trusted SHEIN with my money and they failed to deliver. If they dont take this seriously, I will sue them for every single cent.
User's recommendation: Be careful when ordering from SHEIN they might scam you like they did to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johor Bahru, Johor
Order delivery
I ordered on Shein on the 1st of April. My estimated dates for delivery were 11th-16th April. Not delivered.
- Good quality
- Late with delivery
Preferred solution: Deliver product or service ordered
User's recommendation: My order was supposed to be delivered on the 16th I haven’t received it.Don’t order from shein . You will wait for your order to be delivered until you don’t need it anymore
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed refund
I ordered in 2022 and never received my package. I even paid customs.
When I asked for a refund, I chose the option for them to place the money in my wallet on my Shein account, but they never did that.
I've been wanting to order again; I'm just afraid after that. What if I don't get my parcel again?
Preferred solution: Full refund
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Verified ReviewerBecause I've payed for everything that you've asked me to pay
I've payed for everything that you've asked me to pay and my package it still saying unable to collect payment and fedex.com has say to call you or message you directly
- Advantage
- Disadvantages
Preferred solution: Deliver product or service ordered
User's recommendation: I recommend thar buy but guard your things
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn wrong item
They took the wrong item; it is not for Shein, it is for Bush items. So, I requested to send it back to me, please, because it is not for Shein.
Preferred solution: Returned wrong item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone stole my card and make order
Someone used my card to order something from shein without my concern, so I want my money back to may account
Preferred solution: Full refund
User's recommendation: Use verification code OTP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
I found a job in your company promoting products. I was told to complete tasks to make money.
I had a problem finishing my last task, and I couldn't withdraw my money.
Your company refused to give me back my money. I need help finishing my task and getting back my money.
Preferred solution: Full refund
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Verified Reviewer |
Scottburgh, Kwazulu-Natal
I didn't receive my parcel since February.
I didn't receive my package due to incomplete address information.and I asked for refund since it took too long to be delivered again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scottburgh, Kwazulu-Natal
I didn't receive my parcel since February.
I didn't receive my package due to my incomplete address information.and I asked for refund of my order
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