Shein South Africa

I have ordered personalized cutlery and you have put on the wrong name. The name should be Matthew. Not Alice.

On the 28th I asked that if I could request for a refund will I also get a refund for my customs or what on the 29th I got a message from imile that my order has arrived and ready to be dispatched yesterday I was refunded all Im asking is to get my package because I have been patient for three weeks and I never asked for a refund they should fix that misunderstanding ASAP THANK YOU

Can you please add the item I just canceled by mistake? I still haven't been refunded, so I think that might be easy. Order number #GSH1MF55F00M4KT.

It was hijacked on the day of delivery. Since then, I can't get hold of customer service. I didn't get my refund.

Imile are thieves and over charge by 70% at customs and we want these delivery people changed. Please assist us in changing the delivery people as we will not be able to afford the customs and hiden costs that Imile charge clients, this does not work for us and if they are going to do the customs and delivery then we want a refund and will return the items.

I joined as a part-time agent on the website and on Telegram, I was assigned to Dora as a mentor. I agreed to take the A level and paid R550 to join.

Then, I was given orders. Before completing the orders, I had to top up with R1910. Dora promised that I will be able to withdraw after that, but again, it required a top-up. I did that with R2700.

In the end, I ended up topping up with R8700, with no withdrawal. Now, it requires another top up of R11300. This is not acceptable.

I don't have the money and need my money today. Please help.

I joint an online app, called shopping online. Where they do virtual purchases, requiring real money, they say they are an Shein online shopping app. I am done with my merchant tasks, no they refuing for me to withdraw my money, my account has been frozen.

I have the certificate of this company and the CEO's name is JR Liedinger.

At least if I can manage to reach out to any of you, in fact, I'm so in love with your brand that I've bought some items quite a few times. Now, I'm considering running a franchise here in South Africa on your behalf.

I'm ready to take on the responsibility of looking after each and every item you provide, and to ensure that the business is also profitable for you. Thank you.

I ordered from Shein on the 2nd of November. I waited for my order and paid customs.

To this day, my order has been stuck on flight delays and no further information has been provided by Shein and Imile deliveries.

My status stopped updating on the 11th of November and today is the 18th, yet there are still no updates. I am disappointed with Shein and their choice of delivery services, especially Imile, after paying such huge amounts of money for customs.

I returned items on 23 Nov 24 due to the wrong size, and I am still waiting to be refunded. No money shows in my bank or in my wallet.

Please assist me. This is really not acceptable.

Please contact me and give me a reason why. Thank you.

My order was marked for delivery almost two days ago. However, its status has since been changed to delivery attempt failure due to a protest demonstration.

Since then, there has been no movement with my order. What is happening?

I received my parcel, but two items were missing. I tried to email them but got a no-reply.

They sent links and when I pressed them, it kept saying 'service error' until I called. Then, the number was busy.

I ordered from Shein and received my order with missing items. I notified them and now they claim they did send it.

So, do I have to lose R500 now because they don't want to simply give me what I paid for? I took pictures of everything I received and the packaging was damaged. I also took pictures. At first, I only noticed the missing LCD lights, but afterwards, I saw that there were like 5 things missing.

All I want are the items I paid for.

I'm not someone who wants extra things. I only want what I paid for as these are Christmas gifts.

Good day Madam/Sir, I placed an order last month on the 25th of October and still have not received any feedback from Shein. I would like a refund of my money please.

If not, can I please have my stuff delivered to me? Many thanks, Felicity Boesak.