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Shein South Africa

Shein South Africa

za.shein.com
What is your customer experience with Shein South Africa?

Shein South Africa Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shein South Africa has 2.3 star rating based on 1252 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Shein South Africa to a friend or colleague.

  • Rating Distribution
  • Pros: I love their clothes i just want my delivery, Cheap price, Just send me my clothes please.
    Cons: Cant get ahold of any customer service, Delivery issues and poor customer service, Poor costumer service.

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Media from reviews

Shein South Africa - Do I have to pay a delivery fee
Shein South Africa - My package is extremely lateShein South Africa - Waited my package for long time Please refund meShein South Africa - Waited my package for long time Please refund me - Image 2Shein South Africa - I'm not happy with my purchaseShein South Africa - I'm not happy with my purchase - Image 2Shein South Africa - I'm not happy with my purchase - Image 3
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Top Shein South Africa Reviews

Positive Review

"Costumes duties"

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Good day The reason why I'm writing this email is because i couldn't be able to pay for my costume duties logistics at shein since from day 1 till i reached my...

Critical Review

"I purchase from this company and did not get my parcel"

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I purchased from Shein and I paid my customs to Buffalo, but I did not receive my parcel and my status says I received a parcel. User's recommendation: I won't...

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Zaniyah Kxy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kempton Park, Gauteng

Delayed oder

Been waiting for my order for the past 3 weeks and I never knew that we paying so much money for customs but I paid it I just need my things

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User's recommendation: I will never recommend shein to anyone very unreliable

Resolved
MIRIAM D Rmx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Want answers

Shein South Africa - Want answers
Shein South Africa - Want answers - Image 2
Shein South Africa - Want answers - Image 3
Shein South Africa - Want answers - Image 4

I am doing the online work for Shein, and I have been sending money to this account. I want to know if you can help me with this.

I want my money back, and this lady said to me I must complete the task before I can get my money.

But it also revolves around a lot of money that I don't have. Please can you assist me?

View full review
Loss:
$15000
Pros:
  • Great prices
  • Price
Cons:
  • Not helping enough
  • Helping

Preferred solution: Full refund

Inam K Ils

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

Return/refund failed

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Shein South Africa - Return/refund failed
Shein South Africa - Return/refund failed - Image 2

I ordered a package at SHEIN and added my current address, which is the address of where I reside. Now I received news that I am needed for personal stuff at home, so I decided to request a return/refund, and mind you, I haven't received the package yet.

Now, whilst the refund is being processed, at the point where it's in transit, it says return/refund failed. How?

View full review
Loss:
$20
Pros:
  • It has quality
Cons:
  • Slow in service

Preferred solution: Full refund

User's recommendation: Not really

Inam K Ils

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Centurion, Gauteng

Return/refund failed

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Shein South Africa - Return/refund failed
Shein South Africa - Return/refund failed - Image 2

I ordered a package and set up an address for my current residents. Now something came up that needed my attention at home, so I had to request a refund mind you I have not received the package. So I requested a refund which was processed and now when the package is in transit to tell me my return/refund failed like how?

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Resolved
Laura A Kyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Upington, Northern Cape

Resolved: Delayed Delivery and Non-answers from Shein and Carrier

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Shein South Africa - Delayed Delivery and Non-answers from Shein and Carrier
Shein South Africa - Delayed Delivery and Non-answers from Shein and Carrier - Image 2
Updated by user May 01, 2025

Company fixed the issue and I have been provided with apology. Items were delivered but very late.

Original review Apr 16, 2025
I placed an order on Shein on March 29, intending to receive items for a special event scheduled for next week. I specifically placed this order early to ensure it arrives timeously.

Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB). However, the status unexpectedly changed to "shipping delayed," with no further updates provided. I have paid customs and since then there have been no updates. I have attached the screenshots as proof of my claim.
Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package.

Similarly, the local courier has received no further information.
This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.
View full review

User's recommendation: None, I ordered early and I am still having difficulties

Resolved
Kelebogilemagdeline M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Orders GSHINP26000MXFJ

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Shein South Africa - Orders GSHINP26000MXFJ
Shein South Africa - Orders GSHINP26000MXFJ - Image 2
Updated by user Apr 24, 2025

Company fixed the issue and I have been provided with product or service ordered.

Original review Apr 24, 2025

I'm Kelebogile Magdeline Monyatsi. I did order on 21 March 2025 from Shein.

I paid R1230 and I paid tax R360.33, but I didn't find my order. Can you please help me get my order or refund?

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Preferred solution: Deliver product or service ordered

User's recommendation: My order

Zethu K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

I need to ask about my parcel

Shein South Africa - I need to ask about my parcel

I paid customs taxi on 18 June and still stuck on that you paid your VAT and I thought immile is a problem so I called them now they say still waiting for y'all I need that before 6 July make a plan this is not nice to us as customers because we pay it not like we take it for free.

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Timza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Town, Western Cape

My account is suspended

Shein South Africa - My account is suspended

My shein account has been suspended since last year 2024, and i have money on my account that I want to spend

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User's recommendation: Shein is not good, my account has been suspended since last year and I have money on it

Tiani Uqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pretoria, Gauteng

My parcel has something missing

Shein South Africa - My parcel has something missing

Order number GSH1US06200MD42,

I received my parcel yesterday. However, one pack of wooden spoons supposed to have 10 but I received 5 only.

I need a new pack from Shien. I took a photo of the clear plastic bag has been opened. However my parcel is shield. No falling spoons inside the sealed courier bag.

I am a regular customer of Shien. Please help.

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Hloniphani Thomas C

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Verified Reviewer

Fraud purchase of goods using my account details

Shein South Africa - Fraud purchase of goods using my account details

Someone bought some goods from your company using my bank account... I want know how used my account details to purchase at shein on 16 June 2025 time:17:50 and 21:21...my bank account number is 510********.

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Preferred solution: Full refund

User's recommendation: They used my bank account to pay for there goods that they have ordered from shien soo be arlate for fraud

Resolved
Emorie Dbv

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Verified Reviewer

Resolved: Delayed package

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Shein South Africa - Delayed package

i ordered on shein on the 6th of april & payed for the buffalo the next day now the pacais delayed & i needed that package before the 16th of april so the company could at least send the package before the 16th of april because right know im very sad & very disappointed

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: order a month before because there’s a huge possibility that a package can delay

Marceline Chu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pretoria, Gauteng

It's about the issue of tax clearance

Shein South Africa - It's about the issue of tax clearance

I don't think I will ever order from shein to be honest like the amount that you guys you want me to pay it's too much for tax clearance it's start to annoying how could I think I need to sue your company and the will be no any amount that I will pay for shipment it's too much I can't tobe

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Dineo H Cae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Maokeng, Free State

I made a mistake when placing order

Shein South Africa - I made a mistake when placing order

I ordered the same phone covers instead of one, and they have the same picture, so I wanted to cancel 1 or at least change the picture instead of canceling it.

View full review
Loss:
$60

Preferred solution: Price reduction

Laura A Kyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delayed Deliver and Non-Answers from Shein Customer Servicd

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Shein South Africa - Delayed Deliver and Non-Answers from Shein Customer Servicd
Shein South Africa - Delayed Deliver and Non-Answers from Shein Customer Servicd - Image 2

I placed an order with Shein on March 29, a month in advance, intending to receive items for a special event scheduled for next week. Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB).

However, the status unexpectedly changed to 'shipping delayed,' with no further updates provided. Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package. Similarly, the South African carrier has received no further updates or information. This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order.

Customer service continuously gives me generic feedback that's clearly been copied and pasted.

They also provide the generic tracking that I have full access to, which isn't helpful. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.

View full review
Pros:
  • Great at times
Cons:
  • Customer service is non existent and issues are not resolved

Preferred solution: Deliver product or service ordered

User's recommendation: None, I ordered well in advance and I am still experiencing issues.

Daeshon Fct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Johannesburg, Gauteng

There is a shortage on my package..I ordered 40 interns I only received 37 interns

Shein South Africa - There is a shortage on my package..I ordered 40 interns I only...
Shein South Africa - There is a shortage on my package..I ordered 40 interns I... - Image 2

I ordered 40 items bt I only received 37 terms so the other one is missing at the imile courier and 2 iterms SHEIN didnt put them on my package..so I want my interns that I left behind back

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User's recommendation: No recommendation

precious m Tvg
map-marker Pretoria, Gauteng

I didnt receive my parcel but I got an sms says I received my parcel

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Shein South Africa - I didnt receive my parcel but I got an sms says I received my parcel

The courier guy called me today to cornfim the direction but he never arrived so now I get an sms says I received my parcel I'm so confused

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User's recommendation: I'm so disappointed

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