Contact Shein South Africa Customer Service
How to Reach a Person at Shein South Africa
Toll-Free Number:
-
1-844-802-2500This number is currently not in service
Customer Service:
Legal:
Media:
Shein South Africa Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Shein South Africa Phone Number | 1 (844) 802-2500 |
| Average Hold Time | More than 30 min |
| Most Popular Shein South Africa Email Address | service@shein.com |
| Shein South Africa Live Agent Availability | 21% of callers successfully reach a real person |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Shein South Africa Customer Service Rating | 3.1 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 76% phone, 24% email |
| Common Reasons for Contact | Request for information, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Shein South Africa | Order id or tracking number, first and last name or email |
Contact Information
Shein South Africa Website:
Shein South Africa Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
European Economic Area, the UK or Switzerland
ZENITH BUSINESS CO., LIMITED
Unit 3, Lake Farm House Allington Lane,
Fair Oak, Eastleigh, Hampshire,
United Kingdom, SO50 7DD
Guangxing Hongmian Road,
Jinkeng Industrial Zone,
Nancun Town, Panyu District,
Building 2, No. 6, GuangZhou,
GuangDong 511400, CN
8-103, Phase 2 in Nanshan Xili Yungu,
Nanshan District, Shenzhen City,
Guangdong Province,
Guangdong Province 518000, CN
Summary of Shein South Africa Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein South Africa?
Shipping and Delivery Question:
- “My order delay”
- “I didn't receive my order”
- Parcel being returned
Request for Information Question:
- “About my order”
- “I want to check my package”
- “I request for return but still not collected and I will reach the date for no return.”
Payments and Charges Question:
- “Money was deducted from my account and I didn't order anything package from *** I want them to refund back the money”
- “Unauthorised payment order I want to cancel it”
- “Fraud reporting”
Return/ Replace Question:
- “For return parcel that is still not collected”
- “I want to return clothes they are small”
- “Return shoes”
Refund Question:
- “I need my refund”
- “REFUND FALT”
- “Refund”
Product/ Service Question:
- Urgent complaint
- “I want to ask if is it possible to get connex battery laptop”
- “I want to add a different cell number because I don't pick calls at work”
Activation/ Cancellation Question:
- “I want to cancel the refund”
- “I want to cancel a refund item”
- “Order cancellation”
Account Question:
- “Somebody used my banking account details to buy at shein,I want you to stop the good ordered”
- “I lost my account a purchased an order with”
- “Account recovery”
Cards Question:
- “Lost of SIM card for affiliate program”
- “The card is declining and says we must update our limit”
- “I lost my Sim card which I used on shein app ...so I can't able to receive code to login there”
Staff Question:
- “Rude driver and constantly rescheduling my delivery”
- “Customer Service”
- “Poor customer service”
Website/ Application Question:
- “My [PERSON_NAME] app is blocked”
- “I can't find my order on the app I've been tracking it but now it doesn't show”
- “My shein app is not updating i want to know where my package is”
Employment Question:
- “I want Tu know about part time job my money is gone”
- “The Marchant from your company *** me 24012k on party time job”
- “I purchased clothes on my cart 3 times with all my salary mistakenly”
Other Question:
- “I want to add 1 item to my order”
- “Enquires”
- “Delevery”
Compare Shein South Africa Customer Service To
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