Contact Shein South Africa Customer Service
Shein South Africa Phone Numbers and Emails
Toll-Free Number:
-
(844) 802-2500
Shein South Africa Emails:
Shein South Africa Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein South Africa Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein South Africa is 8448022500. 21% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Shein South Africa may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein South Africa Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein South Africa is 8448022500. 21% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Shein South Africa may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Shein South Africa mainly because of request for information, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Shein South Africa is service@shein.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shein South Africa Website:
Shein South Africa Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
European Economic Area, the UK or Switzerland
ZENITH BUSINESS CO., LIMITED
Unit 3, Lake Farm House Allington Lane,
Fair Oak, Eastleigh, Hampshire,
United Kingdom, SO50 7DD
Guangxing Hongmian Road,
Jinkeng Industrial Zone,
Nancun Town, Panyu District,
Building 2, No. 6, GuangZhou,
GuangDong 511400, CN
8-103, Phase 2 in Nanshan Xili Yungu,
Nanshan District, Shenzhen City,
Guangdong Province,
Guangdong Province 518000, CN
Shein South Africa Customer Service Reviews
Thank you so much I got my parcel
On the following day.. And I am happy with everything I got. Great customer service
Shein decided to change the courier logistics that deliver my clothes, which is now Imile, since this year. Imile has been providing very poor customer service and communication, and most importantly, it's very expensive.
I've made a complaint to Shein about it so that they can change the delivery company that delivers my clothes about four times, but they still haven't changed it. I was asked which delivery company I would like to work with and I said Aramex.
Then I ordered clothes recently and they have been shipped. However, I found out that the delivery company is still Imile and they charged me a very high amount which I won't be able to pay.
Im still waiting on my order its taking forever im very disappointed and im very frustrated i just need my order as soon as possible because i need a few items thats important for my business and they are quick to ask for the customs fee but now you have to wait so long for your order ,i called them but no answer
How Good is Shein South Africa's Customer Service?
Had not spoken to them yet I’m not sure about them
Shein is a criminal shop nothing else about you
Im struggling to get any SHEIN consultant. The courrier company said they have not received my parcel when i called them. The problem is with shein not imile according to them. I don't think i will order again
Since I make 2 orders on 02 November, even now I haven't received my package!
My status track order did not change for about 10 days.
No experience
No one came back to me concerning my issue
Summary of Shein South Africa Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein South Africa?
Shipping and Delivery Question:
- “Order not delivered”
- “My order has not arrived or been updated”
- “I need a reshippment”
Request for Information Question:
- “I want ask how to pay way bill that link it doesn't going through”
- “Modify Adress and contact number”
- “Wanna know about my order”
Payments and Charges Question:
- “Regarding payment”
- “Fraud someone use my Mastercard to pay shein”
- “Deducted money twice from my account”
Return/ Replace Question:
- “Exchange of duplicate item in order”
- “Change adress”
- “To please change the logistic”
Refund Question:
- “Refund”
- “Shein dnt want 2 refund”
- “I want my Refund still waiting from January 2025”
Product/ Service Question:
- “My order is stuck at loading complete”
- “Complain about online work that has not paid”
- “Since I'm waiting for my orders almost 1 Year 2 months now I'm so disappointed”
Activation/ Cancellation Question:
- “I want to cancel return application”
- “I would like to cancel or replace an item in my order”
- “Order cancellation”
Account Question:
- “I wanna change phone number”
- “Unblock account”
- “I no longer have access to that gmail account”
Cards Question:
- “Someone pay with my card”
- “I got scammed someone used my card without my knowledge to purchase from shein”
- “Hi I redeemed a paypal giftcard on rewarble and it didn't come in my paypal account but the confirmation was sent”
Staff Question:
- “I registered with the Shein company on Saturday that just passed and the lady said she’s is the manager in Johannesburg and her name i Andile we chatted on telegram and then her contact was erased can someone help me please”
- “Bad service still awaiting package”
- “Customer Service”
Website/ Application Question:
- “Website I visit of a mystery package I received with only paying an amount.”
- “I'm struggling to order online”
- “They don’t reply me on the app I need refund”
Employment Question:
- “The Marchant from your company *** me 24012k on party time job”
- “I purchased clothes on my cart 3 times with all my salary mistakenly”
- “Online jobs”
Other Question:
- “Order say Is not successful”
- “Regarding order”
- “Regarding my order”
Compare Shein South Africa Customer Service To
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