Contact Shein South Africa Customer Service
Shein South Africa Phone Numbers and Emails
Toll-Free Number:
-
(844) 802-2500
Shein South Africa Emails:
Shein South Africa Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein South Africa Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein South Africa is 8448022500. 21% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Shein South Africa may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein South Africa Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein South Africa is 8448022500. 21% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday.
Be prepared for the call as Shein South Africa may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.
People call Shein South Africa mainly because of request for information, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Shein South Africa is service@shein.com. 93% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shein South Africa Website:
Shein South Africa Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
European Economic Area, the UK or Switzerland
ZENITH BUSINESS CO., LIMITED
Unit 3, Lake Farm House Allington Lane,
Fair Oak, Eastleigh, Hampshire,
United Kingdom, SO50 7DD
Guangxing Hongmian Road,
Jinkeng Industrial Zone,
Nancun Town, Panyu District,
Building 2, No. 6, GuangZhou,
GuangDong 511400, CN
8-103, Phase 2 in Nanshan Xili Yungu,
Nanshan District, Shenzhen City,
Guangdong Province,
Guangdong Province 518000, CN
Shein South Africa Customer Service Reviews
Dear SHEIN Customer Service Team
I am writing to express my frustration and disappointment with the experience I've had with my recent order. Unfortunately, I have yet to receive my parcel, and the delivery company assigned to me, Skynet, has not contacted me regarding customs payment.
Despite checking the SHEIN app regularly, I was surprised to see today that the deadline for paying customs has exceeded.
I have tried calling Skynet multiple times, but my calls have gone unanswered. I have also sent emails, but there has been no response.
As a result, I am requesting a full refund for my order. It has been three weeks since I placed my order, and the lack of communication and updates from Skynet has been unacceptable.
I am extremely disappointed in the level of service I have received, and I hope that you will take immediate action to resolve this issue.
My order details are:
- Order 710260****15
- Order Date: 01 April 2025
I would appreciate it if you could look into this matter urgently and process my refund as soon as possible. Please let me know if there are any additional steps I need to take.
Thank you for your attention to this matter.
Sincerely,
Bulelwa Toto
I placed an order with Shein on March 29, a month in advance, intending to receive items for a special event scheduled for next week. Initially, the tracking status indicated that the package had arrived in Johannesburg (JNB).
However, the status unexpectedly changed to 'shipping delayed,' with no further updates provided. Despite multiple attempts to contact Shein's customer service, I have only received generic responses, offering no concrete information about the whereabouts of my package. Similarly, the South African carrier has received no further updates or information. This lack of communication and accountability is extremely frustrating, especially considering the time-sensitive nature of my order.
Customer service continuously gives me generic feedback that's clearly been copied and pasted.
They also provide the generic tracking that I have full access to, which isn't helpful. As a regular shopper on Shein, I am disappointed with the service provided and hope that sharing this experience will prompt a resolution.
How Good is Shein South Africa's Customer Service?
Had not spoken to them yet I’m not sure about them
Shein is a criminal shop nothing else about you
Im struggling to get any SHEIN consultant. The courrier company said they have not received my parcel when i called them. The problem is with shein not imile according to them. I don't think i will order again
Since I make 2 orders on 02 November, even now I haven't received my package!
My status track order did not change for about 10 days.
No experience
No one came back to me concerning my issue
Summary of Shein South Africa Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein South Africa?
Shipping and Delivery Question:
- “I ordered 10items but only 6 are shipped”
- “Didn't receive order”
- “Tracking my parcel”
Request for Information Question:
- “Need to ask a question”
- “I don't know about my orders”
- “I place an order on the 18 of June 2025 until now I didn't received my order”
Payments and Charges Question:
- “They deducted my money without me odering anything , and they promised to send it back but they didn't send it back”
- “Fraudulent purchases”
- “Fraud”
Return/ Replace Question:
- “Want to change my number from SheIn app”
- “Change of residence and shipping address”
- “Returns”
Refund Question:
- “Refund issues”
- “Refund”
- “Refund that has not been processed”
Product/ Service Question:
- “Complaint”
- “Somone using my name and id no to purchase”
- “Complain”
Activation/ Cancellation Question:
- “Shein took the money but says I didn’t pay then they cancelled my order”
- “My order has been cancelled and the payment went through”
- “Cancel order”
Account Question:
- “Deleted account”
- “Forgot to include my reference number while paying”
- “My phone was hacked, I cannot get into my emails , I need to check my order”
Cards Question:
- “I have someone who was using my mothers card and my mother she died in the second of June she’s used pluz or minus 50 thousands and I need you guys to help me track this person I have all the transactions on the bank statement”
- “I need another method to pay bcs my card doesn't allowed to do payment”
- “Some one is using my bank card”
Staff Question:
- “I made an order on the first May,i payed my customers on the fifth of May you hand over my order to speerdaf until today I haven’t receive it they give me excuses and I’m fed up about they’re bad service”
- “I registered with the Shein company on Saturday that just passed and the lady said she’s is the manager in Johannesburg and her name i Andile we chatted on telegram and then her contact was erased can someone help me please”
- “Bad service still awaiting package”
Website/ Application Question:
- “I received an whatapp to pay the courier but I see my order they only sent 1 roll of wall paper and I ordered 4 and paid for 4 rolls”
- “I lost my shein app and tracking number I need a link to able to pay my tax”
- “Trying to pay tax but the website is saying payment experience expired”
Employment Question:
- “I want Tu know about part time job my money is gone”
- “The Marchant from your company *** me 24012k on party time job”
- “I purchased clothes on my cart 3 times with all my salary mistakenly”
Other Question:
- “I want my money”
- “I need answers”
- “My order is taking so long I'm worried about it”
Compare Shein South Africa Customer Service To
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