Shein South Africa Phone Numbers and Emails

Toll-Free Number:

  • (844) 802-2500
Send Message

Shein South Africa Emails:

Customer Service
Copyright Infringement Inquiries, GDPR Inquiries
Affiliates, Marketing Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Shein South Africa Website:

Shein South Africa Help Center:

Corporate Office Address:

ZOETOP Business Co., Limited
Hong Kong, Hong Kong
Hong Kong

Other Info (opening hours):

Other Locations:

European Economic Area, the UK or Switzerland


Unit 3, Lake Farm House Allington Lane,

Fair Oak, Eastleigh, Hampshire,

United Kingdom, SO50 7DD

Guangxing Hongmian Road,

Jinkeng Industrial Zone,

Nancun Town, Panyu District,

Building 2, No. 6, GuangZhou,

GuangDong 511400, CN

8-103, Phase 2 in Nanshan Xili Yungu,

Nanshan District, Shenzhen City,

Guangdong Province,

Guangdong Province 518000, CN

More contact details

Shein South Africa Customer Service Reviews

1.7 / 5
Hilario Hpn
My package has been returned

Shein is the best.. I have never had an issue with them and buffalo.. This is my first time wth imile and I'm very disappointed

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Amanda K Bnc
They fool me in fact Buffalo Logistics are scammers

It was on the 3rd of April 2024 when I was waiting for my parcel from Buffalo international logistics they said it is delivered but the owner of the parcel which is me I didnt receive it and when I contact them they said its on another courier its coming I must wait I took their whatsapp number and texted them they respond with apologies your parcel is lost so I continued to contact them then didnt pic up my phone instead they dropped it when I call them

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Mpho S Xuu
The assistance is being rude to me

Goodday so I found this shein part time job that I was basically working from home so this 2 ladies assistered me I send them my money and they transferred it into my shein account after that I had to pay for the task items so some of the items got frozed but they where rude to me those ladies Didn't want to help me after i got money to put again so that the items can be paid they still gave me other items to pay and I never had a withdrawal pls I need refund I have all proof pls I can't do this anymore I want my money back!

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Lindokuhle M Xua
I was treated unfairly and my money was frozen

It has no response and assistance the just give negative feedback and always direct me to irrelevant response

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How Good is Shein South Africa's Customer Service?

Makhanana M
Makhanana M
Feels Disappointed | Apr 16, 2024

I am still waiting for my order and stressed that it won't come

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Ruthanna Liz
Ruthanna Liz
Feels Disappointed | Apr 16, 2024

No answer at all.

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Lysandra Xgy
Lysandra Xgy
Feels Disappointed | Apr 16, 2024

Apparently I'm expressing a problem about my orders from shein that suppose to be delivered by Imile company.they don't communicate with us those ppl they don't even send emails to pay our customs they even take time to deliver our parcel when you call them their number don't exit what kind of company is that?

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Pearl M Cjo
Pearl M Cjo
Feels Satisfied | Apr 15, 2024

It's a good company but the logistics is so poor

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Feels Disappointed | Apr 15, 2024

I'm very disappointed by Shein they took my money after I cancelled the order even today I haven't get my money back and they are not willing to return my money R2797

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Carilyn Hmg
Carilyn Hmg
Feels Disappointed | Apr 14, 2024

Very bad

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Summary of Shein South Africa Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shein South Africa?

Shipping and Delivery Question:

  • “Shein failed to deliver my order due to custom duties”
  • “Shein is failing to deliver my order”
  • “Parcel not delivered”

Request for Information Question:

  • “How to change cards for returns”
  • “I want to track my order.”
  • “Clarity about an online website”

Payments and Charges Question:

  • “Payment was made without notice”
  • “Vat and Duty payment”
  • “I had complications with my bank apps and I ended up making 3 payments for my order”

Refund Question:

  • “I want refund”
  • “I want my refund”
  • “Refund enquiry”

Return/ Replace Question:

  • “Return order”
  • “Return damaged product”
  • “I want to change my delivery courier”

Activation/ Cancellation Question:

  • “Cancelled order and payment was made”
  • “I made an order but it has being i wanted a Refound so i can re order different things”
  • “My order is cancelled and payment is made”

Account Question:

  • “I have paid for an order from Shein today , the money is gone out of my account bt i got the massage saying that i didn't pay..”
  • “Money was deducted twice from my account and haven't received order confirmation on both email and Shein app”
  • “They deleted my account and took my money”

Product/ Service Question:

  • “I have paid my order and my order was cancelled”
  • “Complaint of work done but holding money back”
  • “Because l order at shein l paid all my things including tax l was waiting for my delivery it was at pretoriadc now l lost my phone and l didn't put my email when l want to do sim swap they said it can't because l got the SIM card at the street”

Cards Question:

  • “Want to change card details”
  • “I wanna know about when u have done to put in your card number and cardholder name also CVV what are u going to do coz now I've get staked thanks”
  • “Someone is paying with my card”

Staff Question:

  • “Buffalo logistics poor service”
  • “Customer Service”
  • “Offering distribution services”

Website/ Application Question:

  • “Unable to purchase on website”
  • “I have the application for shein in my phone, I need to complete the payment by the ID is giving me a problem, I'm staying in sout Africa for 20 years, I have refugee status for 4 year and I'd number but, I'm not able to proceed my payement”
  • “I order online and i didnt recieve my parcel”

Employment Question:

  • “Part time job online”
  • “Want a job”
  • “I want to know if I'm I really gonna get paid”

Other Question:

  • “I want to correct my postal code”
  • “Unable to pay to Imile with cc”
  • “No progress with my order for days”

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